The bulbs arrived broken. Glass all over the box. And impossible to remove the broken bulbs. Received refund. Would not recommend.
I’m sorry for the hulk smash shipping experience. I’m glad our CS was able to help you.
One of mine also arrived with a broken bulb. I will be contacting CS…
The manufacturer packaged these really poorly for something fragile. The two lamps sit head to tail in a box with a small piece of cardboard between them, but nothing to hold the salt chunks on the bases and nothing to hold any of the pieces in place. Everything shifts around in the box, and the bulbs are not tough enough to take the beating they get.
One of mine came with a broken bulb
If you haven’t done so yet, contact Customer Support and they will help you out.