Open your box right away (don’t wait til Xmas eve). I ordered two of these during the black friday week event stuff and both of mine came in broken. 
Ugh, very sorry. And yes, that is good advice.
Please use the Woot Customer Service form for assistance.
I did. They refunded the money because they can’t replace it since the item is active. So they gave me a coupon…which doesn’t cover the previous amount. So I’ll skip it.
Sorry to be the PITA. LOL
You can reorder though and not pay shipping by using the coupon. 
I’m just not destined to get these mugs. 
Woot cancelled my order…the one I made for replacements.
I’m sorry. Looks like we sold out.