I just got this maze toy and was excited how well it was made, but with in five minutes the metal ball got stuck. I tried to loosen the ball and the plastic dome cracked. I was going to use this toy for students with autism and I can imagine how quickly this toy would be broken. If only it was constructed better to prevent that happening.
I’m very sorry. Please reach out to Woot! Customer Service.
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In the Woot! App, choose Account from the bottom navigation and then Support.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.