# Account recovery

**URL:** <https://forums.woot.com/t/account-recovery/1351898>\
**Category:** Everything but Woot\
**Created:** [April 21, 2023, 1:34am UTC](https://forums.woot.com/t/account-recovery/1351898 "2023-04-21T01:34:13Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![no1](https://sea3.discourse-cdn.com/woot/user_avatar/forums.woot.com/no1/32/418305_2.png) [@no1](https://forums.woot.com/u/no1)\
**Post date:** [April 21, 2023, 4:41am UTC](https://forums.woot.com/t/account-recovery/1351898/3 "2023-04-21T04:41:14Z")

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tl;dr

> [@Email, email! Have you updated your email?](https://forums.woot.com/t/email-email-have-you-updated-your-email/783117/1):
>
> ## Getting help updating your email address on your Woot! account
> 
> So your email address on your Woot! account is an email address you haven’t used in over five years and you don’t remember the password. What ya gonna do? You’re going to contact Woot! Customer Service! They will help you update the email address so you can login in and update your settings. Follow these instructions as you must provide certain information to verify who you are.
> 
> Email [support@woot.com](mailto:support@woot.com) with the following:
> 
> > Subject: Help changing my Woot! email address
> > 
> > I need help changing my Woot! email address.
> > 
> > Woot username: _the name you see when you log in_
> > 
> > Full Name: _the name on the account_
> > 
> > Old email address: _this is the email address you need to change_
> > 
> > New email address: _this is the email address you now use_
> > 
> > Billing Address: _For security verification, please give your latest billing address with zip code_
> > 
> > Thank you.
> 
> Allow CS 48-72 hours to complete the request. They will respond to your email when the change is complete with instructions on how to proceed.

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