Acer Aspire V3 15.6" Dual-Core Laptop

i JUST bought this for my bday present to myself.i hae turned it on exactly TWICE. it. will. not. connect. i’ve refreshed. i’ve restarted. i’ve system restored. i’ve wasted my time talking to some random person from acer i could barely understand who was reading off a prompter.
i want to return or exchange STAT.
will someone from Woot pretty please help me. for birthday’s (and sanity’s)sake?!?!?!?!