Bought this and got it Friday. The mirror won’t close properly because the battery is bulging (not a good sign).
It did not come charged, so I’m not sure why it was bulging, but I plugged it in to charge it – while I was there just in case it exploded. It charged, but seemed very slow to charge fully. That’s not a huge deal, but I need to return it because of the bulging.
As you should. That was crazy to plug it into a charger. Did you want to blow up?
Uhm, please don’t use it. reach out to Woot! Customer Service. To speed things up, let them know if you prefer a return/refund or a replacement (if possible).
Please allow 24-48h for them to respond.
Browser: Use the Woot! Customer Service form.
Woot! App: Choose Account from the bottom navigation and then Support.
Self-Return: Items without Li-Ion batteries can be self-returned within 30 days. Go to your Order Details to get started. The return label will be emailed from UPS.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.
Thanks, but Woot Customer Service doesn’t work for me. I own my own domain and give each company I do business with a unique E-mail address which forwards to my real E-mail address. This allows me to easily block addresses that get spammed due to security breaches or unscrupulous companies that sell my address.
The last time I had a problem (with a Dremel product), I told CS about this E-mail system and they wouldn’t support me unless I E-mailed them from the same address they have on file – an address which doesn’t really exist.
If I couldn’t get support for a $70 Dremel purchase, I’m not going to waste my time for a $17 purchase.
If there’s a phone number I can call to verify my purchase (I can provide any information required there) and get a new product, fine. Please send me the number via a PM or something.
Otherwise I’ll contact Aduro. If they won’t do anything, I’ll just do a charge back saying the product was defective.
Hi there. For security reasons, we can only assist customers when the contact us from the email address on their account. Otherwise, there is no way for us to know who we are talking to. I understand the system you are using but unfortunately, we have our processes for verifying customer’s identity that we must adhere to.
There’s no phone for Customer Service? I can call Amazon (your parent company) if I have a problem that their online system can’t handle.
Also, if you send E-mail to the address you have, and I reply with a copy of the E-mail you sent me, albeit from a different address on the domain, you can be pretty sure it’s me. How else did I get that E-mail to reply to?
I’ll try the form and request a replacement, but I hope they’ll just send it without any need to E-mail me anything other than a confirmation.
The phone option has been buggy for a while.
(Please note: I don’t work for Woot, I just volunteer to help out here on the forums.)
Thanks. The form gives me the option to get a call if I enter my phone number, so I’ll try that tomorrow when there’s more likely somebody there.
If that doesn’t work, I’ll try Aduro. They have one of those “don’t return if you have a problem; contact us first” cards inside.