Aduro Lounger Adjustable Neck Mount Phone Holder

Aduro Lounger Adjustable Neck Mount Phone Holder

Not overly happy with this item. It will work fine if just laying back watching something in Portrait Mode but will not lock phone in place in Landscape mode. Do not see this being used as shown on box as the phone will not remain in holder with any quick movements even in portrait mode.

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Hi there. We reached out to our vendor who offered the following suggestions:

It definitely works better in landscape mode, there’s no trick on the actual device, it really depends on the phone you are using so if it’s not automatically staying in Landscape mode then you need to adjust it in the phone settings, in Android there is an “Allow Rotation” setting in the menu and in iOS it can be found in Control Center under “Portrait Orientation” option.

Found out the problem when the second one I ordered finally arrived today. The first one didn’t have a spring to keep the tension on. BTW, the phone works fine in landscape. The first holder just wouldn’t hold the phone in landscape mode as it would slide out due to no tension.

Ahhhhhhhhhhhhhhhhh. Reach out to Woot! Customer Service then.

From a browser, use the Woot! Customer Service form.

In the Woot! App, choose Account from the bottom navigation and then Support.

Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.

The second one also came with warranty information for the product and CS contact info. I will try them first.