The past month I’ve had four orders contain defective items.
1- A burned and ripped 5.11 backpack that apparently passed WOOT QC … because it had a big Woot QC sticker on it?
2- A dance rolling bag with erectable clothing bar that can’t be installed because the pole mount was riveted to the bag upside-down from the factory? … also was the totally wrong color.
3 - A $15 box supposed to contain 36 packs of 12 chalk each but delivered as only one pack of 12 chalk?
4 - An open box but new condition Logi Streamcam that has broken pieces rattling inside the cam? And some of the functionalities not working?
Just my own bad luck or is Amazon dumping defective stuff over to Woot and hoping we don’t open and test our items before the return period ends?
Customer service sucks. I ordered several thinks and with snail like speed they held the item for almost a week where it was sent west coast to east coast. Purchased the 26th due the 6th. Only 12 days. Otherwise they are very fair
Hello there. Sorry for the recent problems. Let’s go one-by-one
That was an Open Box item and that’s on us. Assuming nothing happened in shipping, we messed up on that one. I’ll pass it on to our returns team.
This came from Amazon inventory so we didn’t have eyes on it. As you noted, one item was a manufacturer defect. The wrong color is likely mixed up inventory at the Amazon warehouse that it shipped from.
This also came from Amazon. We periodically see multipack items broken at their warehouses. Again, we don’t have eyes on the inventory and it varies warehouse to warehouse.
That item was sold as New so I have to wonder if something happened during shipment.
Again apologies. Make sure you reach out to Woot! Customer Service. Allow 48-72h for a response.