Apple 13" Intel i5 256GB MacBook Pro (2019)

Apple 13" Intel i5 256GB MacBook Pro (2019)

Arrived today. Several issues…

Really large dent in the bottom.
Scratch across the bottom third of the screen.
Claimed to have “4” usb-c ports and has only 2.

Not sure what to do about this…

I’m very sorry. Please reach out to Woot! Customer Service.

From a browser, use the Woot! Customer Service form.

In the Woot! App, choose Account from the bottom navigation and then Support.

They offered a $200 credit. Then, upon further review and clicking About This Mac, the laptop I received isn’t even the correct one I ordered.
It stated NEW for the one I purchased, and a 2.4ghz processor with 4 thunderbolt ports.

This is OBVIOUSLY used, only a 1.4ghz processor, and has 2 ports.

Called again and they are going to check into see if there are any of the actual product I ordered available.
This is a huge disappointment Woot. I’ve been with you since the beginning, have ordered HUNDREDS of things from you over the years, and generally have been satisfied. I really hope that the actual product I ordered is available and can get to me expedited somehow.

Please help…

I’m talking with the computer team as well. Give us a bit as it’s getting near the end of business here.

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Just to follow up…

Returned the mistake and received the proper laptop in perfect condition.
Thanks woot!

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