Just in case anyone wanted to see the current state of Woot Open Box. Obviously a photo sample or good customer return.
Hi there. It is a refurbished item which means it had a previous life.
However, if you’re unhappy with it, reach out to Woot! Customer Service. To speed things up, let them know if you prefer a return/refund or a replacement (if possible).
Please allow 24-48h for them to respond.
Browser: Use the Woot! Customer Service form.
Woot! App: Choose Account from the bottom navigation and then Support.
Self-Return: Items without Li-Ion batteries can be self-returned within 30 days. Go to your Order Details to get started. The return label will be emailed from UPS.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.
I appreciate the response, I already reached out to them.
I’m very familiar with purchasing used and refurbished devices, my frustrations came with the Woot description of “Open Box” (on the product page) vs what I received. I’ve had very good experiences with Woot Open Box specifically as well.
I came off a bit strong just because I mistakenly already offered it as a gift basing it off my previous experiences and now I will have to let them know it won’t work out.
Thank you regardless.