Be careful with the term open box here, sometime you will pay for a garbage item. You disappointed me this time WOOT.
I placed an order of iPhone 11 S&D from Woot last month I I did received the item in open box and with scratch & dent but I hoped it will work properly.
Phone is reset and activate successful, Most of function works fine except, it didn’t recognize what ever Sim , even I could not set up any esim too. I filled a lot of support requests to apple site and all solutions from them or advices from other source like YouTube is no help. So I took last option recommended by Apple to go to Apple authorized repair shop. First check from Apple shop showed this iPhone was opened/ not in original state already and they advise me to return to seller to solve the issue.
I decided not to contact with Woot and bring it directly to one of my trusted repair shop, run by my nephew to check for issue , and once they opened it, it is clearly that this iPhone sold by Woot is not only S&D but , pre-damaged, pre-opened, and repaired unsuccessful , which is the main cause to deny whatever Sim . This is a full cheating that I never expect from Woot as a subsidiary of Amazon.
I think with trading of used stuff it is better to come back to eBay with Paypal where we trade direct with seller, and if we fell cheated , we could provide evident of scams and get back money right from Paypal.
Sorry Woot, I would not buy any open S&D from you again.
Why? There was a 30 day warranty.
That would imply that Woot did this intentionally.
Why did you not reach out to our customer service? Please do so…
Woot! Customer Service. To speed things up, let them know if you prefer a return/refund or a replacement (if possible).
Please allow 24-48h for them to respond.
Browser: Use the Woot! Customer Service form.
Woot! App: Choose Account from the bottom navigation and then Support.
Self-Return: Items without Li-Ion batteries can be self-returned within 30 days. Go to your Order Details to get started. The return label will be emailed from UPS.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.
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I placed the order on Feb 19, my forwarder received package on Mar 8 and I had to wait another 2 weeks until I actual received it on Mar 23 with forwarder shipping cost $80.00. I also need a whole weeks waiting for solution from Apple. So should I try to contact Woot to send it back after 40 days?
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I means Woot did intentionally by providing wrongful information to buyer. This should not be Open Box with S&D but it must say “USED” at least. and Woot should test if it works properly before listing it for sell.
I don’t care much it is an used one but this is absolutely a faulty item sold buy a scam provider to Woot . and Woot must have responsibility on this for selling a bad item to its buyer.
Thank you for your comment, As I said in above quote, I am out of 30 days warranty and send it back to Woot is not a good option as shipping cost and international return shipping procedure at my place.
The phone is fixed now with some extra cost. I prefer to bear that extra instead of paying for return post cost and troublesome custom declaration paper works.
I keep here my order details, my tracking details from WOOT until my house, and of course have evidences of this iPhone11 is pre-repared but uncomplete, still in missing parts and that make it cannot works with any Carrier.
Woot should recheck with your provider.