TOTAL JUNK!! I have used woot for about 8 or 9 years and this is my first BAD experience. Woot needs to do a better job with their item descriptions. The iPhone 6s I bought was advertised as “Open Box”. IT WAS NOT. It looked like the phone was thrown off a bridge. Totally used, dented, and scratched-up. There are SOOOOO many used/traded-in iPhones out there now that buyers need to be careful about what they buy. I was very disappointed with Woot on this purchase and will no longer trust there “Open Box” classification for items, I am sorry to say.
Hi there. Looks like both of your phones were noted as “Scratch & Dent”. Sorry you’re unhappy with the condition. Reach out to Woot Customer Service. From a browser, use the Woot Customer Service form. In the Woot App, choose Account from the bottom navigation and then Support.