This arrived today… I think I might describe it as Scratch & Dent more than Refurbished… The sharp corners are super rough as if it had been beat up pretty bad. At least it was a pretty good price.
I’m sorry. Make sure you reach out to Woot! Customer Service. To speed things up, let them know if you prefer a return/refund or a replacement (if possible).
From a browser, use the Woot! Customer Service form.
In the Woot! App, choose Account from the bottom navigation and then Support.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.
Mine arrived today also, and I echo the first comment. Definitely a scratch and dent. Mine is all scratched up on the back but fairly surface level marks. There is a huge chunk into the space bar though that I kinda thought meant it was broken…luckily not. The metal edges are also scratchy like OP mentioned. It seems to work but it’s been either much loved or much hated in its previous life.