Item was NOT New - blades have grit and/or dirt on it, and there was product and liquid residue on the trimmer itself.
Hi, so sorry to hear about the poor experience. Please contact Customer Service. From a browser, use the Woot! Customer Service form.
In the Woot! App, choose Account from the bottom navigation and then Support.
I bought these a few weeks back, these are far from quiet clippers by any means. They are nice clippers for the price, plus being cordless, but calling them quiet is a stretch.