It sounds completely different from an original Beats X.
I can say this because my wife and I both have Beats X and I bought this one to replace my wife one that stopped working.
When I played the same music on my original Beats X and in the received one I was able to easily notice the difference.
Looks like it was refurbished (expected) with cheap, non original, parts. There is no bass on the received unit (and all Beats has a forced bass).
Hi there. Sorry about that. Feel free to reach out to Woot! Customer Service.
From a browser, use the Woot! Customer Service form.
In the Woot! App, choose Account from the bottom navigation and then Support.