just received mine–very quick shipping. however, it is missing the deep cleaning tool (pictured and in description) Bissell is closed now, so don’t know how they will handle this, but not a happy camper
Oh man, bummer. Keep us updated on how it goes. If you need any extra assistance, please email email@example.com with your order info and issue.
They will handle this by telling you that the deep cleaning tool isn’t ‘part of the refurbished’ kit. Even though it’s in all the pictures and whatnot. Refurbished means something different to Bissell and that is pretty sucky
The same happened to us. I purchased this with the idea of having two attachments, and now I’m not sure if this was a good purchase.
I just received mine today (it was the green model, not the red) and I didn’t get the deep cleaning attachment either. I only need the everyday attachment so I’m not too concerned about it. I’ve already tested it out (thanks puppy) and it works as I had hoped.