Buyer Brian's Big Ass Birthday Bash

agingdragqueen · June 25, 2014, 11:23am

stevebristo:

WOOT had the nerve to remove my negative commentary about the fact they are not selling NEW blenders as stated.

Be warned. The OMEGA BLENDERS are NOTnew items. I read the comments from the last deal and everyone received open box items. I have ordered 6 of these and they are NOT new. Customer service is a nightmare to deal with. The items come in the factory box that is OPEN, and that is within a shipping box that is open and re-sealed. The factory boxes look like they’ve been handled and dropped. Not very impressed as I cannot give these away as gifts as planned.

Woot said they would issue a partial refund for the mixup with my items. Then they came back later and said they would NOT! Reneged on their own promise. Everyone knows customer service should stand by their offers, and NOT remove negative review comments!

Stay away from this deal if you want new OMEGA blenders.

As for customer service, I have been weeks going in circles with “Kat” who is rude and unable to offer any solution. In fact, when I ask to speak to another rep or have a manager call me, she continues to reply and says “further correspondence will not be responded to”. I can’t believe Amazon, with unbelievable customer service, owns Woot.

We’ve been working with you on this situation, I’ll leave this comment up, but will delete if you continue to post. This is our response from CS:

CS has determine this customer as a reseller and freight forwarder to Canada and out of the United States.
Has been provided the policy regarding Freight Forwarders: https://www.amazon.com/gp/help/customer/display.html?nodeId=201117950
And was provided return instructions and address as we cannot issue return labels outside of the United States.

steelcurtain09 · June 27, 2014, 11:00pm

I ordered the lasagna/roasting pan and received the chicken fryer. Now don’t get me wrong, I love a good chicken fryer. But I kind of needed a roasting pan.

manhandsha · June 27, 2014, 11:24pm

Bummer, sorry about the mix-up. Have you already emailed support@woot.com with your order details and issue? If not, CS can get you taken care of.

steelcurtain09 · June 30, 2014, 5:08pm

I did send it in to CS already and got the response that they don’t have the item in stock. Are these kind of mix-ups common? I’ve seen a few people on the forums complaining recently.