We’ve been working with you on this situation, I’ll leave this comment up, but will delete if you continue to post. This is our response from CS:
CS has determine this customer as a reseller and freight forwarder to Canada and out of the United States.
Has been provided the policy regarding Freight Forwarders: https://www.amazon.com/gp/help/customer/display.html?nodeId=201117950
And was provided return instructions and address as we cannot issue return labels outside of the United States.