Lately, my orders have been canceled and my money refunded. This is poor customer service, as WOOT is overselling items.
Hello. I’m sorry for the frustration. There are a few reasons this happens. One is an incorrect inventory count as you mentioned. In addition, we’re selling quite a bit of stuff from Amazon. We have to go by their inventory count, descriptions, etc. Sometimes when they go to pull orders, the items aren’t there or they may be unsellable/damaged.
Thank you for the feedback. I’ll pass it on.
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