How does Woot handle exception based cases where no automated system, or email by email method can fix an issue? The processing time for the Amazon Cloud Cam took 1.5 weeks longer than anticipated and I have a really important change I need to make that will impact my business unless this I can expedite shipping.
Hi there. We do have phone support when it’s staffed through the support form but I believe it’s temporarily turned off do to the number of contacts we’re answering at the moment. A lot of online ordering right now.
That said, it does seem like it’s taking a while to ship so I’ve asked some people about it. We do not have the ability to nudge Amazon to ship the item faster, unfortunately.
Update: There is an issue with these shipping out of the Amazon fulfillment center. Our team is working on it and hope to see orders moving soon.