It would be helpful if CS had emailed and said “we are waiting on the post office” versus “I see another person is handling this.”
In this case, I did not even contact the post office until 2 wks after it was delivered there and after speaking with the postmaster I emailed CS. I would think that over 2 wks from the time it was delivered to the post office and not to my house was more than ample time for Woot to know I was not actually getting the items.
It was delivered to my post office on 9/13, I called the post office on 9/28, I contacted CS on 9/28 and wasn’t refunded until 10/5 - 22 days after it was delivered to the post office.
I realize you may not have known the actual timeliness of events, even though I posted the actual tracking - I don’t expect for you to remember the details, but at the same time, please do not attempt to explain away a delay in why CS didn’t issue my refund by blaming me for following up.
Crap like: we will accept your return, but won’t pay for shipping back - that I have been getting as a response from CS lately has been pure BS. I did not say, nor post anything about it, until Woot tried to blame me AGAIN.
I have been really decent about things…I get it, Woot makes some major mistakes and I accept that, but STOP GASLIGHTING your customers
Rant over - nothing personal TT, I think you do the best with what you have and do try to help wherever, whenever you can