Not real happy with mine I got a couple weeks ago on Woot! First off, it did not have the absolutely vital measuring cup. You have to pierce the eggs to hard cook them. Guess where the piercing tool is… That’s right, the measuring cup. The eggs have to be pretty big to fit in there or it will touch the heating plate and burn the shell. Waste of money IMHO.
I’m really sorry to hear about your experience! Did you contact customer service about the missing measuring cup?