I HAVE BEEN SHIPPED 2 DEFECTIVE LOGITEKL KEYBOARDS BY WOOT (02/17/2021), AND NOW AFTER MULTIPLE COMMUNICATIONS THEY SEND A NOTE THAT SAYS “WE WON’T BE ABLE TO HELP YOU ANYMORE”.
I’M CONTACTING AMEXTO HAVE THESE DEFECTIVE KEYBOARRDS CHARGED BACK TO WOOT. AND I’M HERE TO SAY THAT THE LACK OF CUSTOMER SERVICE, AND THE CRASS ATTITUDE OF THE DEPARTMENT WILL SPREAD THE WORD THAT WOOT IS NOT WORTH DOING BUSINESS WITH.
Which keyboards?
Hi there. I’m asking CS about it. My first thought is that a 2nd replacement may not fare any better.
I do see though that you were given a Return Authorization to send back a keyboard for a full refund. So they have been very helpful - first a replacement and then a return authorization.
Not sure why you need to go to AMEX. They’re just gonna ask us and we’re gonna say we’re waiting for you to return the item.
But if I find out more, I’ll post here.
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