customer service is non-existent

1

I have sent 3 messages after waiting longer than 24 hours between them and have not received a reply. The brand new pixelbook does not turn on. My order # is XXXXXXXX. Please help!

(VMod edit: I removed your order info.)

1 Like
2
  1. Please don’t send multiple tickets. It clogs up the queue, and can put your tickets at risk of being closed as duplicates.
  2. I passed this on to somebody.
  3. I removed your order info.

(Please note: I don’t work for Woot, I just volunteer to help out here on the forums.)

3

I sent the first message over a week ago and I’m supposed to get an answer in 24 hours! It would also be nice if I get a copy of my message sent to my email, so I have a confirmation with a time stamp. Otherwise, I can infer that the system is not working and that I have to send another message. Put yourself in my shoes to understand how that makes sense.

4

I can pass this on as a feedback suggestion. :slightly_smiling_face:

5

Be sure to check spam/junk folders. If you use an email client like Outlook, try logging into email directly from a browser because there’s another junk folder there. Note that Woot! Customer Service replies to the email address on your Woot! account not your Amazon email if used/different.

You’d be surprised at how often this happens. Woot emails can get randomly filtered into spam, even when most of the time they don’t.

(Please note: I don’t work for Woot, I just volunteer to help out here on the forums.)

6

Hi, I use Gmail and have dealt with woot customer support in many occasions and this is the first time I have not received a response. More than 24 hours have passed yet again! Could you please help escalate this issue and have somebody contact me ASAP? Thanks!

7

I passed it on yesterday. :slightly_smiling_face:

And responses can take 24-48 hours, especially depending on the queue length.

(Please note: I don’t work for Woot, I just volunteer to help out here on the forums.)

8

You may need to add info@woot.com to your contacts.

(Please Note: I’m not employed by Woot, but I volunteer to help in the forums.)

9

Hello, we are looking into this and our apologies. Which order do you need assistance with?