Customer Service Issues

#1

Is there a direct phone number that we can use to contact Woot regarding issues with an order? I’ve spent literally weeks trying to get concrete information about my refurbished laptop. I keep getting connected to a specific customer service rep who is very kind but is not giving me the necessary answers.

I was promised warranty with this laptop and the warranty transfer failed with the given information by the woot rep. Can someone please help me on what I can do to actually get some straightforward answers about this and get this order figured out?

#2

Hi there. Sorry for the problem. Let me check in with CS.

#3

Is it possible to explain to you further about this issue through a DM or something? The whole situation is a bit confusing - such as the fact that the laptop is not in my purchase history.

#4

Yeah, I noticed that. I can read the CS contacts so I think it’s pretty clear. Sometimes the vendor needs to contact Dell to facilitate the ownership transfer.

#5

So I should wait for a woot representative to contact me, saying that the ownership transfer worked or not? If it doesn’t work, what exactly are my options? I bought the laptop because of the 3 year warranty so it’s a big blow to later learn that it was not accurate.

#6

I don’t have answers yet. And yes, CS will reach out to you. I appreciate your patience.

#7

Thank you for your help! I received an email today from customer service but they didn’t mention about Woot contacting Dell to facilitate the ownership transfer. Is that still a viable option?

#8

Let me check back with them. My usual CS contact is on vacation, I think.