So I contacted customer support about an order I placed XXXXXXXX. It’s supposed to be for a recalled item in the order. I was supposed to receive a refund either by check because the order is so old or by a coupon for the amount. First person I talked to was on the 9th of August I requested a check because he said they process checks on the 15th of every month and I figured ok there’s time. 10 days pass no response from him so I end up putting another ticket in because I’m fixed on time and am moving mid September. I talk to a different person I choose the coupon 11 days later no response from them either. So now I’m in this limbo that I put myself in. Are they gonna send a check or a coupon? I have no idea I got no response back. And if they send a check am I gonna be driving back to my old house looking for one for months. I guess I’m just trying to get an answer from literally anyone at this point because I’m over this.
(VMod edit to remove order # to protect the Wooter’s privacy.)