customer support won't respond to my messages

I’ve sent two messages about a damaged product I received through the site but woot won’t respond after over a week. is there an email to reach them?

Hi there, if you haven’t already done so please reach out to Woot! Customer Service.

From a browser, use the Woot! Customer Service form.

In the Woot! App, choose Account from the bottom navigation and then Support.

Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.

And we can tag @ThunderThighs. This is the weekend so there may be a delay.

(Please Note: I’m not employed by Woot, but I volunteer to help in the forums.)