Happy St. Patrick’s Day Woot! We were so excited when Woot asked us to come back and do another phone deal for you all! We’ve brought our most popular phones here (at our lowest prices too), so we hope you’ll like them. They are all LTE Phones that allow you to take advantage of our free service. We’ll be here to answer any questions in this forum or via PM!
Here are some FAQs about the deall:
1. What’s the coverage or network do these phones work on?
All of these phones connect to Sprint’s 4G LTE and 3G networks. You can check out coverage by going to www.freedompop.com/coverage3g4g. Be sure to only select the 4G LTE and 3G boxes. The phones also connect to any local WiFi network!
2. What’s FREE?
You purchase the phone, and then you can take advantage of Free Phone service. Our Free plan consists of 200 Minutes, 500 Texts, and 500MB of 4G LTE/3G data every month. There is no cost for 3G access.
3. I just got my phone from Woot. Now what?
Go to www.freedompop.com/activate in order to activate your phone! Here you will set up your FreedomPop account and choose your phone number!
4. Can I port my existing number over to FreedomPop?
Yes, you can port your number over to your FreedomPop phone after it’s fully activated. Alternatively, you can keep your newly chosen FreedomPop phone number for the whole time. It’s entirely call!
5. Do you still an $0.99 inactivity fee?
Nope, it’s a thing of the past. We stopped it last year.
6. How is call quality when compared to a normal phone?
Our phones use VoIP, but we make every effort to make sure that you can’t even notice. Our Development Team is constantly working to make improvements to the service in order to make call quality better and better. You will be asked to update the Messaging App (in the Google Play store) from time-to-time, but this is done only to improve your overall phone experience!
7. Is Data deducted from my monthly allotment when I’m connected via WiFi? How about Calls & Texts?
Any data that is used while you’re connected via WiFi is not deducted from your Free 500MB allotment. However, calls & texts that are used while on WiFi will be deducted from your monthly allotment, since they are still going through our Messaging App.
8. How do I get extra Voice Minutes and Texts beyond my free allotment? How about data?
Once you reach your 200 Voice Minutes and 500 Text Message limit, you would need to upgrade to a higher plan if you wish to have continued usage for the remainder of the month. Our Unlimited Talk & Text plan is $10.99/month, while the Unlimited Everything plan (unlimited talk, text, & data) is $19.99/month.
9. Can I enable tethering on the phone? What about voicemail?
Both are available as a value added service. Tethering costs $3.99/month and Visual Voicemail costs $2.49/month. Even better, you can subscribe to our Premier Service which bundles all of our popular services (including tethering and voicemail, plus Data Rollover, Usage Alerts, Security, Data Compression, and Premium Support) for $9.99/month.
**10. Are these phones new? **
There are Certified Pre-Owned Phones. While there has been some usage on the devices previously, they have been thoroughly inspected and repackaged by our logistics department and not a third party manufacturer. There have been physical damage checks, functionality checks, data wipe and factory reset, and radio frequency tests.
11. I have a billing issue. Can you help?
Please contact our support team if any billing issues come up. We also have a very active Community Forum that you can check out here
12. What’s up with the reviews and customer service issues?
We’ve received a lot of criticism over the the past year stemming from our initial wireless hotspot policies. We’re a startup company attempting to disrupt the wireless telecommunications industry by competing against the big guys with billion $$ marketing budgets and nearly unlimited resources. Everyone has an opinion, good or bad. Major publications who’ve reviewed our product including Forbes, PC Mag, Top Ten Reviews, Clark Howard, and TUAW who have been impressed with our service and respect our efforts of making free internet accessible to everyone.
The good news is we’ve listened to these criticisms and updated our policies as a result. We’ve definitely made a lot of changes since our initial launch to improve our service, but if you have any other specific questions, feel free to ask.
We’ve also beefed up our customer service team considerably over the last year. We encourage you to come to FreedomPop HQ anytime to meet the team in person. Like any customer service team, we do experience times with high call volume, but you can always email us via firstname.lastname@example.org or PM us during the course of this woot deal.
FreedomPop Reviews and Ratings[list]