Danby 60 Pint Energy Star Dehumidifier

I ordered the Danby White Energy Star Dehumidifier DDR60RGDD with integrated pump and electronic controls with remote as you described in your listing. I actually received a black Danby model which has no pump or remote making it useless for me.

No one is responding to my messages except for auto-reply emails and I have spent hours on this issue. I have an problem with my password - I logged in using my Amazon account and keep getting a wrong password message when I try to contact Woot. Any human at Woot, please contact me.