I just received a Dell Optiplex 390 from Woot, and it won’t boot; after the Dell splash screen, it’s blank.
The diagnostics from the Bios menu indicate that an “intruder switch cable” needs to be checked. (Error code 2000-0415, validation 116002.) If it’s an easy fix, I’m happy to do it with proper instruction… otherwise I’m going to want a refund or replacement. How do I arrange that? (I sent a note in to customer service, but haven’t received even an automated acknowledgment.)
This is the sort of thing that almost should have been caught before shipping. I understand that refurbs can be a bit tricky – I’ve used 'em for years – but this is the first time that I had one fail to boot out of the box.
–CS (order #66218413)