I received my first defective woot this week. I’m not sure what option to take. I’d like some pointers from other defective woot owners.
So, I got my Dell speaker system last night, installed it today. The middle channel and back channels work fine, but the front channels are not working. It looks like the connection board inside the subwoofer is mis-aligned, so my front channel cables don’t make a connection. Anyway, should I:
- Open it up and try to fix it myself? It should be fairly quick and easy, but if it isn’t, I may risk voiding the warranty. (is there a warranty?)
- Get an RMA from woot and go through the hassle of returning it without much chance of receiving a replacement?
- Call Dell and see if they’ll send a replacement? I am concerned that this option won’t work because the speakers were sold as “brown box no-name” (no warranty?) speakers.
What would a good wooter do?