Note that the CPU is supported by Windows 11.
(Note that I am not staff. I just volunteer to help out on the forums.)
As purchased from Woot, the Dell 7060, with an i7-8700T CPU comes with a 90-watt power adapter which limits the speed to 0.8 GHz. At that speed, it does not qualify for the Window 11 update. You need to change to a 130-watt adapter to run the CPU at its rated 2.5 GHz speed. At this speed, it will upgrade to Win 11.
I’ve dealt with these machines at work – the 130w adapter is for 65w class CPUs; 90w is fine for the 35w class CPUs, which the 8700t is. This is called out in the spec sheet too.
What it actually sounds like is that the chip in the adapter could not communicate its power delivery to the computer. That should have been taken up with Woot Support.
I can confirm this. Dell AC/DC power supplies are notorious for issues with their “smart” voltage regulator. This is why certain Dell laptops won’t charge or only charge slowly with aftermarket power supplies. It carries over to the desktops as well since they use the same adapters as the laptops; when the voltage regulator dies or glitches out in the power supply it defaults to a low-power mode and the CPU throttles accordingly, or even shuts down. I’ve seen it happen at work; I’ve been able to revive a “dead” desktop using a power supply borrowed from a Dell laptop.
Those can be found on eBay under $400 if you’re patient, $500 for this is way over-priced…
Yep, though the other way around here; a laptop adapter was on the brink, so one was borrowed from the desktop. Dell uses the same plug from 45w thin-and-light to 230w in gaming laptops; if there wasn’t a way to communicate the power delivery to the device, there would be plenty of situations in which a power adapter could be overloaded.
The sub-$400 machines I’ve seen are lesser spec, do not come with a drive (or OS), and/or have other aspects that make them not “ready to use”.
One thing to keep in mind is if something were to go wrong, it’ll be up to the buyer to take care of it themselves. Even if it’s still within the original warranty, manufacturers are not obligated to honor warranties on items sold as used. This also applies to discounted items sold on Amazon Warehouse and the like.
Some may offer a warranty of their own; in this case, the refurbisher is offering one. It’s an added peace of mind that some will find more worthwhile than the dollars saved and the time that will need to be spent getting a lesser unit up to the same level.
(Note that I am not staff. I just volunteer to help out on the forums.)
90W power supply should be enough. However, my Woot purchase of these units came with 90W power supply with the wrong tip that is too big for the Optiplex 7060 Micro unit. Seller provided a tip size reduction adaptor, which while does fit, I don’t think makes the center post connection, causing the computer to run at 800MHz instead of the 2.4GHz that the CPU is capable.
I’m sorry for the problems. Please reach out to Woot! Customer Service.
From a browser, use the Woot! Customer Service form.
In the Woot! App, choose Account from the bottom navigation and then Support.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.
I verified that the power adapter and tip converter that is the problem by using a different power adapter I had. Using my own provided power supply, I am able to run these units at full speed, not 1/3 speed.
Since this is a fixable by power adapter/tip converter exchange, and seems to be the issue with many if not all of these units provided by seller and sold by Woot, can Woot reach out to seller and see if they can make this right for customers?
Let me check in with the computer team.
Update: Doesn’t look like a large issue. If you end up buying a new adapter, reach out to CS with a copy of the receipt and they’ll have some options.
Would anyone be able to provide a link to an appropriate power adapter/tip converter? Thank you!
Any adapter that’s at least 90W and specified to replace Dell’s adapter for Optiplex 7060 Micro should work.
This one is confirmed to work by me:
https://www.ebay.com/itm/284507679411
Reached out the CS with my receipt. Thank you.
BTW, these units were able to be upgraded to Windows 11 Pro pretty straight forwardly with no problems. Not for heavy gaming, but they are very capable little computers.