This is the exact same computer that I bought from costco.com. We had to return it after it failed to start. We spend hours on the phone with tech support. We returned it and bought the exact same model thinking that it was just one bad computer. We ended up having to return the second one also. It came with a bad Blu-ray player which they replaced. It ended up repeatedly crashing and giving bsod. I would stay away from this computer. It looks good on paper though.