I already emailed, but just commenting in case anyone else comes in here for the same reason.
Did anyone else only receive only 1 battery?
Yes just one am getting tired of Woot problems
Same here. Did you get a resolution?
Please reach out to Woot! Customer Service. Allow 24-48h for a response.
From a browser: http://account.woot.com/support
In the Woot! App, choose Account from the bottom navigation and then Support.
(Please Note: I’m not employed by Woot, but I volunteer to help in the forums.)
Just received my single battery and charger. I plugged in the battery since the indicator indicates 33% charge but the charger says it’s full. So battery is also bad. I’ll email support.
-PJ-
I was so thrown off by the 1 (and not needing to use right away) I didn’t even think to do this. I better test mine when I get home too
Had the same problem still waiting for a reply. sent 2nd. email still no reply. Woot e-mail customer service needs to be overhauled .
Please don’t do that (for your own sake), as it can cause the system to flag them as duplicates.
(Please note: I don’t work for Woot, I just volunteer to help out here on the forums.)
Have you got a response yet? I haven’t had an issue with woot yet so just trying to figure out if I should keep following up?
Response time is 48-72 hours, multiple emails will get all emails marked as duplicates.
(Please Note: I’m not employed by Woot, but I volunteer to help in the forums.)
I have not heard anything from them yet. I sent the request just before I made this post, so probably about 6:30 pm EDT on Tuesday the 28th, so hopefully hear something on Monday as it’s been the 3 business days already. As Pepper mentioned it’s suggested not to continue email for duplicate flag reasons. I wish we got a confirmation email (that our request was received) so A) I know it actually went through B) So I had record of when I did it and C) Something to reply/add more comments to if necessary, but alas doesn’t seem they do, not that I ever get, but do end up finally hearing from someone.
As for the life of the 1 battery I got, thankfully, it did seem to charge (on a charger I already had that was plugged in) going from it’s 1 light/bar to 3 overnight, and popped it on my drill and it revved so in that regards fingers crossed. I’ll use it on my speaker later today to test it out/make sure it lasts, since that will at least be in use straight and not on and off.
Not happy with customer service only got 1 battery. got e-mail back offering a partial refund of 30 dollars. My friend had the same problem they gave him a 60 dollar refund .So confused same problem different outcomes. hope a supervisor gets it right. please email with a answer.
Also one battery received. I emailed on Friday via the app but will wait a few business days. My one battery charged fine.
They offered me 25 dollars or said I can return the items lmfao woot get your shit together. I’ll take the 60 dollar refund you offered his buddy^^^
Got a response today: either return the one battery and the charger or accept a 25 dollar refund, others have said they were offered 30-60 dollars. Woot said they’re out of stock but have 5ah 2 packs listed, I told them to either send me another battery or a 50 dollar refund with a picture of the 5 ah battery listing.
One week later and I still haven’t gotten any response. Those who have, when did you contact (if you recall) and when did you get a response?
(Please note: I don’t work for Woot, I just volunteer to help out here on the forums.)
Wooter650364841 - Where are you at with what you told them?