I bought a Xiaomi M-365 Mi Electric Scooter through Woot and have liked it a lot. It has since lost power and I’d like to get it repaired. I wrote to Xiaomi Customer Support to ask about repair options. After some back-and-forth they wrote
“Apologies for the inconvenience this has caused you. However, our service for Amazon is LLC Services not Woot.com. My apologies but we are unable to repair the scooter.”
Am I failing to communicate with their Customer Support or is that actually a total distinction?
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Hi there. Our sold with a warranty through SDONA but it’s now past warranty. I’m not sure why they wouldn’t do a repair for you though if you’re willing to pay for it.
Xiaomi Mi Electric Scooter
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I mean, that’d be great - I am willing to pay, just hoping somebody who knows what they’re doing can give it a tune-up!
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Have you tried a bike shop?
It’s a motorized scooter not a push scooter, so that’s why I thought the company might have some recommended repair providers.
Some bike shops expanded into small scooters. Worth a check.