I bought a Xiaomi M-365 Mi Electric Scooter through Woot and have liked it a lot. It has since lost power and I’d like to get it repaired. I wrote to Xiaomi Customer Support to ask about repair options. After some back-and-forth they wrote
“Apologies for the inconvenience this has caused you. However, our service for Amazon is LLC Services not Woot.com. My apologies but we are unable to repair the scooter.”
Am I failing to communicate with their Customer Support or is that actually a total distinction?