Does Woot have a CS Chat feature?

Information Desk
1

Having an issue with a phone ordered. It made it onto a truck for delivery, but then there was a carrier delay 2 hours later and no additional update via tracking number for the last 3 days.

CS stated that it should be delivered yesterday by 8 am, and if not to contact us using our chat platform. I can’t seem to find said chat platform.

Any assistance would be appreciated, I just opened another ticket in lieu of the aforementioned chat platform while referencing the first ticket.

Thank you

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No chat, but there’s email, and phone (when somebody is available).

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I didn’t think so, but wanted to make sure I wasn’t missing anything (other than the phone I ordered)

4

Sorry about that. That was an oops on the CS reps part.

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5

appreciate the quick response TT. you rock! :heart:

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