Doesn’t look like a genuine seller. Ordered PS5 version but received a switch version. Stay away please.
Sorry for the error. Please reach out to Woot! Customer Service. To speed things up, let them know if you prefer a return/refund or a replacement (if possible).
Please allow 24-48h for them to respond.
Self-Return: Items without Li-Ion batteries can be self-returned within 30 days. Go to your Order Details to get started. The return label will be emailed from UPS.
Browser: Use the Woot! Customer Service form.
Woot! App: Choose Account from the bottom navigation and then Support.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.
Same thing. I ordered PS5 and I received Nintendo switch instead. Now, I can not order another one due to order limit.
I’m sorry. Please reach out as noted above. You can ask for a replacement.
I’ve let our team know.
Same here, ordered switch version and received ps5 version. Still awaiting customer service response, on second day.
How do I check return status? I returned this item and it was delivered to return center a week ago but no refund yet?
Hello. Per the instructions, allow 5-7 business days. It may be a bit longer as our warehouse was closed for over two days this week due to a gas leak. That has put our returns team behind.