Oh man, sorry. If you think you got the incorrect machine, please feel free to email firstname.lastname@example.org. CS can check into your account and order to review your available options.
SO I made a complaint months ago that this was wrongly advertised as coming with a DVD drive. I afterwards received an email from someone from the manufacturer who indicated that I would receive one since this was obviously advertised incorrectly. I have since NEVER heard back after multiple attempts to contact. It was bad enough that there was faulty advertisement, but then to straight up lie to me followed by avoiding contact is just ridiculous.
I’m really sorry. I’d recommend sending your situation and order number to email@example.com; CS can check out your options.