We received a used/returned and damaged item even though the description says new. The only reason we didn’t return it is because its not worth the hassle of dealing with it.
I’m very sorry. Even if you don’t want to return it, please let Woot! customer service know so we can record the issue. They may have some options for you as well.
From a browser, use the Woot! Customer Service form.
In the Woot! App, choose Account from the bottom navigation and then Support.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.
Love the Tower. Built solo in under an hr and sturdier than I expected.