I wasn’t impressed with these masks. Going by the picture, I thought they had more structure to them than they do. Also, one mask was missing one of the ear loop adjusters.
I’m sorry about that. Please feel free to reach out to Woot! Customer Service.
From a browser, use the Woot! Customer Service form.
In the Woot! App, choose Account from the bottom navigation and then Support.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.