Fake Cologne, what to do?

Got super into colognes the last year or so (wife hates me) and was very excited to open the Jean Paul Gaultier Le Beau Parfum Intense. Smelt at a local Ulta and it was delicious. Noticed the tape was cut slightly. Opened it and ripped it out of the package, atomizer fell off…didn’t think much of it. But then I started to notice a lot of other factors. Tons of things wrong with it, poor glass molding, fig leaf on the dude’s junk doesn’t look like the one in the picture and sits weird, no batch code on the bottle or packaging. Authentic Jean Paul Gaultiers metal tins ALWAYS feature a batch code on the tin to match the bottle. Not sure what to do. I know this can happen on Amazon and other retailers, but does this happen here on Woot as well? Paid almost $100 for this :frowning: Really not happy.

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Make sure you contact CS at support.woot.com. Allow 24 - 48 hrs for a response.

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Woot is owned by Amazon and sells a lot of their stock.

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Hello. thanks for the note. Pleaser each out to customer service as noted above. I’ve sent a note to our grocery team as well.

We reached out to our vendor.

From the vendor:

I actually have this same fragrance in my office right now, from the same shipment. All looks perfectly fine to me and the item is exactly as it should be in terms of bottle design and scent.

Attaching an actual photo of the item showing it perfectly lines up with how we sold this.

Here is what I can say from the info in the customer’s comments. This variety is an EDP. JPG calls this strength “Le Parfum.” Sometimes it is referred to as “intense” and sometimes not. The bottle itself does not mention that “intense,” but JPG on their site labels it as “intense” as well. The Amazon listing also calls it “intense.” Perhaps the customer is confusing this item with a slightly different scent variety and/or bottle design.

On my end, I am looking at the physical bottle and container on my desk. All matches exactly to the listings on the four sites below. Woot, Amazon, Sephora and JPG Brand Site.

WOOT LISTING Jean Paul Gaultier Le Beau Parfum Intense 2.5 oz

AMAZON LISTING WITH CORRESPONDING ASIN Amazon.com: Jean Paul Gaultier Le Beau Le Parfum Intense for Men - 2.5 oz | Long Lasting Woody Amber Men's Cologne Eau de Parfum, Coconut Wood, Tonka Bean & Sandalwood - Designer Fragrance Travel Spray : Beauty & Personal Care

SEPHORA MARKET LISTING https://www.sephora.com/product/le-beau-le-parfum-eau-de-parfum-P517247

JPG DIRECT BRAND LISTING Jean Paul Gaultier


However, if you’re unhappy with it, reach out to Woot customer service as noted above.

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