Hi All and Happy Birthday Woot! So stoked that Woot is doing another deal for our Freedom Phones!
It seems that a lot of Woot-ers were happy that we posted our FAQs in the last forum discussion, so here they are again. As always, feel free to let us know if you have any questions. You can PM us too!
1. What’s the coverage or network do these phones work on?
The EVO 4G & Galaxy S II connect to Sprint’s 3G and 4G WiMax networks. You can check out coverage by going to www.freedompop.com/retail/coverage. The iPhone connects to Sprint’s 3G and LTE networks. Check coverage at www.freedompop.com/coverage3g4g (Be sure to toggle the 3G and LTE only boxes)
2. What’s FREE?
You purchase the phone, and then you can take advantage of Free Phone service. Our Free plan consists of 200 Minutes, 500 Texts, and 500MB every month
3. I just got my phone from Woot. Now what?
Go to Activate | FreedomPop in order to activate your phone! Here you will set up your FreedomPop account and choose your phone number!
4. Can I port my existing number over to FreedomPop?
Yes! You can port your number during the activation process. Alternatively, you can use the new FreedomPop phone number for the first couple months and then port your number over later. Your call!
5. What about WiMAX being discontinued?
Sprint has announced that WiMax will be phased out at the end of 2015. Even after WiMax shuts down 17 months from now, you will still be able to use the EVO 4G or Galaxy S II when connected on 3G or WiFi. This issue won’t affect the iPhone 5 since it connects to 3G & LTE.
We also hope that if you do try us out and are happy using our services that you’ll join us in our LTE upgrade program, currently available for all existing subscribers.
6. Do you still an $0.99 inactivity fee?
A thing of the past. We waived this fee altogether for new users starting a year ago and will eventually for everyone.
7. What’s up with the reviews and customer service issues?
We’ve received a lot of criticism over the the past year stemming from our initial wireless hotspot policies. We’re a startup company attempting to disrupt the wireless telecommunications industry by competing against the big guys with billion $$ marketing budgets and nearly unlimited resources. Everyone has an opinion, good or bad. Major publications who’ve reviewed our product including Forbes, PC Mag, Top Ten Reviews, Clark Howard, and TUAW who have been impressed with our service and respect our efforts of making free internet accessible to everyone.
The good news is we’ve listened to these criticisms and updated our policies as a result. We’ve definitely made a lot of changes since our initial launch to improve our service, but if you have any other specific questions, feel free to ask. We do have an A- BBB rating and a AAA BCA rating. Feel free to check them out here.
We’ve also beefed up our customer service team considerably over the last year. We encourage you to come to FreedomPop HQ anytime to meet the team in person. Like any customer service team, we do experience times with high call volume, but you can always email us via support@freedompop.com or PM us during the course of this woot deal.
FreedomPop Reviews and Ratings[list]
[]FreedomPop ratings, reviews and complaints - Internet Services - Los Angeles, CA
[]http://www.freedompop.com/freedompop-review
[]FreedomPop | Better Business Bureau® Profile
[]http://mobile-broadband-services-review.toptenreviews.com/freedompop-review.html (You don’t have to pay for customer support)
[]http://www.tuaw.com/2014/01/23/a-year-with-freedompop-how-did-it-go/
[]Clark.com - Advice You Can Trust From Clark Howard and Team Clark
[*]Data For Nothing, Calls For Free: How FreedomPop Will Offer Free Phone Service
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