Hi Woot! Since Christmas is right around the corner, we’re happy to be here to offer some pretty sweet phones bundled with our 100% free phone service. I’ve add our top FAQs below (along with a link to a more expanded set). I’ll also be around to answer any questions in this thread or through PM!
** 1. Is FreedomPop really free?**
Yes, by activating on the 100% free, you’ll be able to get 200 minutes, 500 texts, and 500MB of data for free each and every month. Just buy the phone and you’ll never have to pay another phone bill again. Upgrading to unlimited talk & text is only $10.99/month.
** 2. What network does FreedomPop use? **
FreedomPop uses Sprint’s 4G LTE and 3G networks. Calls and texts are made through FreedomPop’s VoIP messaging app, so you must have a data connection in order to send/receive calls and texts. Go to www.freedompop.com/coverage3g4g to view the full coverage. As a way to save your free data allotment, you can also connect to any local WiFi network, such as the one in your home or work.
** 3. What do I do after receiving my phone? **
After you get your FreedomPop phone, please go to www.freedompop.com/activate. Enter in the MEID of your phone, along with your desired email address to be associated with your FreedomPop account. Follow the steps to get fully activated. You will select your FreedomPop phone number during the activation process.
To see an even more expanded FAQs, please check out this page of the FreedomPop Community Forum! Hope everyone has a great day!
I have a line of service through FreedomPop using the “Bring Your Own Device” option that they offer. I signed up for the free service, and added voicemail for $2.49 a month. Now, what they don’t really specify, is that when you do not have a WiFi connection to anything, the voice and text service uses up your small data allotment for the month. They will then, without asking, charge your credit card for a “credit” refill to buy more data. Also, in my case, there was a subscription to MMS (you know, photo and video messages) added without my knowledge for $1.99 a month, which raised my monthly bill to $4.48 a month. Now, for some unexplained reason, they have been charging me $9.47 a month and will not answer my emails asking what is going on. They do offer a toll-free “customer service” line, but calling that results in terminal “hold” with no one ever answering the call.
So what I’m saying is, if you want unexplained charges and non-existent customer service, FreedomPop is the choice for you.
I bought one of these before and got ripped off!!! I called the company (freedompop) to get my free service and they told l would have to buy the phone again from them,I paid like 80 dollars for a Samsung phone from woot and was told I would have to pay them the same amount to activate the phone,it,s a nice paper weight??
As stated in the 2nd FAQ in my first post, FreedomPop services use VoIP for calls and texts, so a data connection is required. However, any data used for calls and texts is NOT deducted from your free data allotment. It’s drawn from an entirely separate data pool.
Please PM me your account information and I can look at the billing issue that you mentioned.
This isn’t true – you wouldn’t need to pay any fee to activation on FreedomPop. I apologize for any incorrect info that was previously provided to you. If you’d like to still get activated for no charge, please PM me your information and I’ll have an Agent call you directly.
Their service is horrendous! Sprint is their carrier. In network calls and texts are delayed. I was locked out of my house TODAY, 4:30AM, called my other FP phone the wife has, it said not available; she had full bars, and the phone was ON! So, I had to bang on the door and woke everyone up. Calls and texts out of network are just fine. Paid or not, the service sucks, so stick with the free plan. Oh, and all features are paid plans; voicemsil, and sending MMS texts - ALL for a fee.
I’d wait a year or two to see if FP works out the kinks.
I bought the Samsung S3 about three months ago.
I live in an area with Sprint 4g, yet the FP service is poor.
-Texts are sent quickly, but if someone replies I do not get it until I’m connected to a separate WiFi.
-The Stagefright update keeps popping up, but I was told by tech support not to update it. The update appears every other day.
-It’s pretty obvious Tech support is overseas (India?). They try and are friendly, but the menus they work off of don’t really have solutions. They respond quickly to emails, but those seem like form letters.
-A few days ago they charged me for data.I think the phone started to update apps and it used the 500 mb of allocated data while the phone sat in my glove box.
-If the phone is shut off and then turned on, it will not reconnect unless I’m using WiFi. In order to reconnect it needs to update the FP settings which oddly enough needs to be done using WiFi. Once that is done, then it will allow connection to the FP services via Sprint.
-The phone tries to connect to every non-secure WiFi that it detects. I have even shut the WiFi off when traveling and through some weird programmer magic the WiFi turns back on by itself.
If you want a cell phone that has FREE cell/data service, but has so many kinks that you have to constantly play, fiddle, mess with, and tinker with it – this is the phone for you.
Well; Freedompop, from my experience, is built upon both innovation and shady practices. I think if they weren’t shady (i.e really weird stuff such as making opt out options in super tiny font sizes to comply with de facto rather than de juro; \letter of law vs. spirit of it), automatically enrolling you in so called services, and so forth; they could be an amazing (ly) positive company.
Man, I really wish they would use a straightforward plan; instead even after years of criticism (un which they supposedly respond to, even on the Woot forum); it’s more or less the same.
I feel bummed for the employees of Freedompop; they’re with a growing company(good) but with a fairly unethical business model (bad).
Actual Product / Service data
So far on several devices (in the Manhattan Beach area) the voice connection us really spotty at best). Sometimes it’s non existent.
If you can read carefully the “traps” of Freedom Pop, you might walk away unscathed.
Yet, for most customers, they Freedompop itself is still (Dec 2015) thriving on a duplicitous business model.
This is most unfortunate, because I do believe they could make it work ethically, if they were so inclined.
Word would get out about positive experiences, unlike the preponderance of extremely negative reviews.
If you’re out there, Freedom Pop employees, please change your company. We’d like to see it succeed!