I just received this the other day and went to install this morning only to find it was not as described. The packaging was correct, however 1 stick was 16 gb as described, but the other which was hidden by a label was 8gb and a slower speed. Did this happen to anyone else or does anyone have any experience trying to get this rectified with woot? I have never had issues like this with a woot order before but I am pretty upset I spent nearly $100 on this after tax and am unable to use it.
Hello. These came from Amazon inventory so we didn’t have eyes on them.
Make sure you reach out to Woot! Customer Service. To speed things up, let them know if you prefer a return/refund or a replacement (if possible).
Please allow 24-48 for them to respond.
Self-Return: Items without Li-Ion batteries can be self-returned within 30 days. Go to your Order Details to get started. The return label will be emailed from UPS.
Browser: Use the Woot! Customer Service form.
Woot! App: Choose Account from the bottom navigation and then Support.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.