What’s with the lousy quality control? If I’m missing half a dozen sockets or even just one, how do I get that resolved?
Hi there. Reach out to Woot! Customer Service. To speed things up, let them know if you prefer a return/refund or a replacement (if possible).
Please allow 24-48h for them to respond.
Browser: Use the Woot! Customer Service form.
Woot! App: Choose Account from the bottom navigation and then Support.
Self-Return: Items without Li-Ion batteries can be self-returned within 30 days. Go to your Order Details to get started. The return label will be emailed from UPS.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.
Just what you got told. I’ve never had a problem resolving a legitimate issue with woot.
I received an entirely different item, of what looks like GearWrench 80966, instead of what I ordered, GearWrench 89072. I already submitted the usual contact form for support and just wanted to share my experience thus far as a data point.
When contacting support it sure would be nice and apppreciated if we received an e-mailed acknowledgement to confirm that a support request was submitted, but I see no such messages other than what the form states after submission, which consists of an overly generic message. I also see no method to track our individual support requests, past or present, via the woot website. The lack of e-mail confirmation and lack of tracking is most unfortunate in my opinion.
Yeah, our system isn’t fancy enough to do that email response thing but they’ll get to you in 24-48h.