Grade A Refurb or Scratch and Dent?

I have bought both Scratch and Dent, and Grade A refurbished phones from woot. Looks like either of them have same quality and Grade A refurbished items are just hoax. Has anyone else had similar experience? Could you please share? Just wanted to make sure I don’t buy anything refurbished from woot in the future.

Hi there. I’m sorry for the problem with the Grade A item. Make sure you reach out to Woot! Customer Service.

From a browser, use the Woot! Customer Service form.

In the Woot! App, choose Account from the bottom navigation and then Support.

Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.

thank you. I have reached out to customer service. Big dilemma whether to return or keep the item. I desperately needed a phone and was hoping to get like new condition for the price I paid in woot, but received a scratched and dented one :frowning: