Hex PC Gaming Desk


Hex PC Gaming Desk

1 Like

I purchased one of these this week and it arrived with two right leg pieces instead of right and left leg pieces. This makes it impossible to assemble the desk because the pieces are not symmetric: you can’t just use two right legs, turning one around backward, because the holes in the top of the desk supports on the legs will not line up with the holes in the desktop piece. I’ve emailed support@xrockergaming.com to see if they will provide a left leg piece, but if not, this is getting returned.

Sorry to hear that.

:frowning:
CS can still help you out.

This product has a 90 Day Woot warranty, so they can help you out

From a browser, use the Woot! Customer Service form.

In the Woot! App, choose Account from the bottom navigation and then Support.

Alternatively, they can help with a return if you’re unhappy with the issue.

2 Likes

If this happens to anyone else, save your time and don’t bother contacting support@xrockergaming.com. They told me “Unfortunately, these parts are not being stocked as replacement parts and would be unavailable. You will need to return to the retailer for a full replacement or refund. Please follow the retailer’s return/replacement policies and procedures.”

Well drat. Woot CS will help with the return.