HOW TO RETURN AN ITEM THAT YOU DIDNT LIKE?


#1

Recently I bought a 2-pack of AT&T earbud set from woot. This is my first purchase from woot and I didnt like the item as it cannot be used in a skype voice chat. I would like to return the product back to woot. But I am unable to find anything related to returning an item that i didnt like. Can anyone please let me know the procedure for this?


#2

Sorry, you aren’t going to like the answer…from what is woot.

Will I receive customer support like I’m used to?
No. Well, not really. If you buy something you don’t end up liking or you have what marketing people call “buyer’s remorse,” sell it on eBay. It’s likely you’ll make money doing this and save everyone a hassle. If the item doesn’t work, find out what you’re doing wrong. Yes, we know you think the item is bad, but it’s probably your fault. Google your problem, or come back to that product discussion in our community and ask other people if they know. Try to call the manufacturer and ask if they know. If you give up and must return it to us, then follow on to the next FAQ entry.

How do I return a defective product?
Unless we specifically tell you not to, call the manufacturer of the product you bought. You will likely get a replacement of a new model or better item from them. If we still haven’t dissuaded you, email rma@woot.com with your woot order number, the name of the product you are returning, and the detailed problem with the item. We will respond with return authorization by the next business day. Because we aren’t likely to have a replacement in stock, you should be prepared for a refund-only option if that’s all we can do. Know that return freight will be at your expense. Again, you will probably get a better deal from the manufacturer, or whoever else handling customer service for that product.


#3

Ebay… Or smush them into your ears harder, that might work!


#4

For what those cost, you will spend a lot more in postage and aggravation than you would by just holding on to them until RamadaHannaKwanzamas, then packaging them up as a thoughtful gift for an unsuspecting friend or relative…


#5

or you could use them as cable ties to bundle all those pesky wires behind the desk that keep getting caught on your foot.