HP 15.6" Full-HD 128GB Touch Chromebook

HP 15.6" Full-HD 128GB Touch Chromebook

A $40 price drop from HP 15-DE0010NR 64GB Chromebook ? Not more than a few days, and better specs.

So what’s the not-a-defect return cost price if it’s under 30 days? I would rather get this model.

Not the same model. The CPU is different. You might want to research them before deciding.

Here’s our return policy:

Too much $$ for a chromebook. You can get a full blown PC for the same or slightly more with similar or better specs

Understood; you are coming from a PC perspective. I prefer to get my Chrome OS updates directly from Google and not compromise verity or the equivalent of its secureboot.

@ThunderThighs; I read through the return policy before posting, but I had no idea how to determine the cost of a return label, but I figured it’s the same it would be for this model (same shell, slightly different electronics inside) ?

Agree, I just realized I misspoke mentioning PC, what I meant was laptop. But your comment is still valid.

Yeah, that’s out of my wheelhouse. Reach out to Woot Customer Service. They’ll be able to help you.

From a browser, use the Woot Customer Service form. In the Woot App, choose Account from the bottom navigation and then Support.

I just got mine today. It clearly stated that it was a touch screen and it’s not.

Well crap! I’m very sorry. Check in with Woot Customer Service. From a browser, use the Woot Customer Service form. In the Woot App, choose Account from the bottom navigation and then Support.

I’m checking with the computer team to see if this is an odd one or something else.

I got mine and I found out the same thing, it doesn’t appear to have a functional touchscreen. (The keyboard backlight is also almost unusably dim but that’s another story.) The label on the side of the box clearly says “touchscreen” (can provide a photo) and the model number (de0021cl) on the label on the bottom of the Chromebook as well as on the aforementioned box label both correspond to a model that’s supposed to have a “touch screen” as per HP’s own site: HP Chromebook - 15-de0021cl Product Specifications | HP® Customer Support

Everything else seems to be right about the device, and I couldn’t get the touchscreen to start working after a hardware reset, which usually fixes such anomalies.

Update: the keyboard backlight is now completely non-functional. Yay! And it appears stuck on “updating your device” as well with no progress being made downloading or installing the latest system update! I’m sure glad when I receive broken products out of the box!

ALSO, I just checked the warranty status on the HP site, and this model only has ~2 months remaining (until 4/19/20) instead of the 90 days listed on the Woot product listing! Fantastic!

Another update: when I try to “contact support” I get the following message: “This product is no longer serviced by HP. You may search for possible solutions on this support website.” So much for that warranty!

Hi there. I’m checking on the touchscreen.

Computers are warrantied to the reseller first and then to you when you register your product.

Once you register your HP product, you will receive either a 90-day warranty (Consumer/Gaming PCs and Notebooks) or a one-year warranty (Business Class PCs, Notebooks, and Printers).

To register your HP product, go to:


You may be asked to provide proof of purchase to reset warranty dates. In addition, you may be assigned a case number. Please write this number down in case you need it later.

In HP declines to reset the warranty after you provide proof of purchase, contact HP at 800-HP-INVENT for assistance. Make sure you get a case number from HP when talking to them.

UPDATE: We confirmed with the vendor that it should have touchscreen. Reach out to HP for assistance. If that doesn’t work, reach out to Woot Customer Service. They’ll give you some options.

From a browser, use the Woot Customer Service form. In the Woot App, choose Account from the bottom navigation and then Support.