I have had mixed luck with refurbished electronics. Some good, others very much not. Thus far this looks like a really good item. I bought it because it seemed to offer a unique combination of features between the touch screen, the resident RAM, and the hard drive size. I am still finding features that are present but were not in the description. I am very pleased with this and would recommend it for consideration if you are shopping for a laptop. I also recommend the extended warranty. (I bought mine through Square Trade.) It is better to have coverage and not need it than to need it and not be able to get it.