HP Envy 27-B114 AIO Touch i7 16GB 2TB

received my computer last night. Was excited to set it up. Got it all ready and connected it, only to find out, that refurbished meant ‘does not work’ - wouldn’t even turn on. Called HP - after 45 minutes with tech support, they said, has a bad hard drive. Quote “I would return it instead of sending it back to us for repair as you only got it yesterday - With us, it takes 7-10 working days for us to repair it, including shipping times” Over the years we have bought 7 computers/laptops from Woot - 3 of these have been failures from the start. If the deal is too good to be true, there is a reason.

:frowning: I’m very sorry. Please use the Woot Customer Service form for assistance.